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How Clovie reminds clients

Clovie reminds clients on WhatsApp before their booking and asks them to confirm they're coming.

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Written by Colin Swart

Before you start

  • WhatsApp is connected.

  • A payment method is added for Meta. Reminders need one.

  • You're an owner. Staff can see when reminders go but can't change it.

Choose when reminders go

  1. Open the menu and tap Clovie.

  2. Tap When I remind clients.

  3. Choose 1 day and 2 hours before, 1 day before, 2 hours before, or No reminders.

Your choice saves straight away, with Undo.

What clients get

Clovie sends each reminder on WhatsApp, at any hour, and asks the client to confirm they're coming. When they confirm, the booking shows Client confirmed.

A client who has opted out of WhatsApp messages gets no reminders or confirmations. Their page on Clients says so.

Important: Meta charges for reminder messages separately from Clovie. Without a payment method for Meta, reminders can stop.

Tip: Want a reminder yourself? In Personal, tap Notifications and set Up next reminders.

Still stuck?

Open Clovie and ask in Chat.

Related

  • Connect WhatsApp

  • Who Clovie asks after a visit

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