Skip to main content

Clovie

How Clovie works for your business. WhatsApp, reminders, who it asks after a visit, regulars and voice.

C
Written by Colin Swart

Before you start

  • Only an owner can change how Clovie works. Staff see this page read-only.

  • Every change here saves straight away.

What's on the page

At the top, Clovie shows its status and one line about it. When something is wrong, a button fixes it, like Add card, Update card or Reconnect WhatsApp.

Under it are the rows:

  • WhatsApp: whether your number is connected. Tap it to connect, finish setup or reconnect.

  • When I remind clients: when reminders go out on WhatsApp.

  • Who I ask after a visit: who confirms whether clients came.

  • Regulars: repeat bookings and regular visit rewards.

  • Hey Clovie: talking to Clovie hands-free. Android only.

Change a setting

  1. Open the menu and tap Clovie.

  2. Tap a row, like When I remind clients.

  3. Pick an option.

What the status means

  • Not started, add a card: add a card so Clovie can start.

  • Paused, card declined: update your card and Clovie picks up where it left off.

  • Not on WhatsApp yet: connect WhatsApp so clients can reach Clovie.

  • Offline: WhatsApp disconnected. Reconnect it.

  • Waiting on Meta: Meta is still approving WhatsApp access. Set up your business meanwhile.

Tip: If WhatsApp disconnects, tap Reconnect WhatsApp. You verify your number again with a code by text or call.

Still stuck?

Open Clovie and ask in Chat.

Related

  • Connect WhatsApp

  • How Clovie reminds clients

Did this answer your question?