What Clovie keeps
Your account: your name, and your email address or phone number
Your business details: business name, services, prices, opening hours and staff
Your clients: names, phone numbers and notes that the business enters
Your bookings: appointments and their status, like booked, cancelled or no-show
WhatsApp messages: the messages needed to make, confirm, change and remind about bookings
Voice commands: when you speak to Clovie, your voice is converted to text and used to carry out the request
Usage counts: how many bookings are made, so billing is correct
App diagnostics: technical information such as app version, device type and errors, to keep the app working
Clovie doesn't store your card details. Stripe handles them.
The privacy policy says what is stored, and for how long, in full: getclovie.app/privacy.
Your microphone
With Hey Clovie on, the microphone listens on your phone for "Hey Clovie" only. Nothing is recorded until you say it. Outside the times you choose, it's fully off.
Clients who don't want messages
A client who opts out of WhatsApp gets no reminders or confirmations. Their page on Clients shows Opted out.
Delete your account
Open the menu and tap your name at the bottom.
Tap Account, then Delete account.
Read what happens, then confirm.
Important: If you're the only owner, deleting your account also deletes the business, with all its bookings, clients, services and WhatsApp connection. Make a colleague an owner on Team first to keep it.
Can't open the app? Email [email protected] from the address on your account, and we'll delete it for you within 30 days.
Still stuck?
Open Clovie and ask in Chat.
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