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Who Clovie asks after a visit

After each appointment, Clovie asks whether the client came, so it can follow up on no-shows.

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Written by Colin Swart

Before you start

  • You're an owner to change who gets asked.

  • Turn on notifications in Personal, so the question reaches your phone.

Choose who gets asked

  1. Open the menu and tap Clovie.

  2. Tap Who I ask after a visit.

  3. Choose Each staff member or You, the owner.

If you work alone, there's nothing to choose. Clovie asks you after each visit.

Answer the question

  1. On the notification, tap Came or No-Show.

You can also answer in the booking. Open it from Calendar and tap Came or No-show.

When several visits are waiting, the list opens from the notification. Tap All came, or tap a client to switch them to No-Show, then save.

Note: Clovie marks a visit as came on its own when the client confirmed or was checked in.

Still stuck?

Open Clovie and ask in Chat.

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